MIKE GUWAK

Technical Consultant for Infrastructure Services and IT Architecture

"Being an experienced IT professional with more than 25 years of practical experience in infrastructure management, system administration and IT service responsibility, I stand for stability, efficiency and high quality standards in IT operations. I combine strong analytical skills with practical implementation expertise - both in corporate structures and in medium-sized companies. My profile is characterised by independent action, a holistic understanding of IT and a technical flair for dealing with complex infrastructures."

Profile

Full Name

MIKE GUWAK

Born

04 April 1971 - Marburg

Email

info@mikeguwak.de

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PROFESSIONAL EXPERIENCES

Fibrolux GmbH | Hofheim, Germany

Senior IT-Systemadministrator - Since July 2023

Responsible for setting up, operating and further developing the entire IT infrastructure

Introduction of proactive monitoring with Zabbix to monitor business-critical systems

Maintenance and further development of IT documentation and emergency plans

Administered Microsoft 365 with focus on SharePoint, Teams, Defender, Intune, and Exchange

Acted as interface between management, departments, and external IT providers.

SOLVVision AG | Frankfurt, Germany

Consultant Infrastructure - January 2023 - June 2023

Supporting customers in the analysis and optimisation of their IT infrastructure

Processing complex tickets in the area of infrastructure via ServiceNow

Structuring and evaluation of CMDBs to improve data quality

Conception and development of virtual data centres for enterprise solutions.

Red Reply GmbH | Frankfurt, Germany

IT Service Manager - January 2021 - December 2022

Monthly creation of SLA reports and service desk evaluations

Support and maintenance of the Oracle ZFS storage systems

Responsibility for 2nd level support in the context of business-critical applications

Introduction of standardised support processes based on ITIL.

NECDIS GmbH | Frankfurt, Germany

Senior IT Systems Engineer - July 2019 - December 2020

Operation and maintenance of the internal IT system landscape incl. CRM/ERP

Creation of technical solution concepts for customer projects

Technical evaluation of public tenders

Preparation of offers, communication with customers and suppliers

Coordination with manufacturers and external partners

Documentation of technical implementations and solutions.

Bluetelligence GmbH | Wiesbaden, Germany

Quality Manager Enterprise Glossary - February 2019 – June 2019

Responsibility for testing the software "Enterprise Glossary"

Creation of extensive product documentation in a wiki (Atlassian Confluence)

Support in first level support.

ORACLE Deutschland B.V. & Co KG | Dreieich, Germany

Senior Technical Support Engineer - July 2010 - January 2019

Support of the following Oracle products: SL8500, SL4000, SL3000, SL150, L500, L700, SL24/48, StorageTek SAM-FS/QFS software, Solaris

Fault diagnosis with Remote Support WebEx or SDP2

Provision of problem isolation and resolution for very complex problems

Support for possible future problem determination/solution.

Sun Microsystems GmbH | Langen, Germany

TSC Engineer CT3 October - 2000 - June 2010

GE CompuNet | Frankfurt, Germany

System Engineer Support Services - October 1996 - September 2000

Systematics Rhein-Main | Wiesbaden, Germany

System Technician - November 1995 - September 1996

Henning Sicherheit GmbH | Hainburg, Germany

Energy Electronics Technician - November 1994 – February 1995

Siemens AG | Frankfurt, Germany

Energy Electronics Technician - Systems Engineering - June 1992 - October 1994

Educations

Apprenticeship - Energy Electronics Technician Specialising in Systems Engineering

Siemens AG | Frankfurt, Germany - September 1988 - June 1992

Completed a comprehensive apprenticeship in Energy Electronics with a focus on Systems Engineering. Gained hands-on experience in electronic systems installation, diagnostics, and maintenance, while supporting engineering teams in industrial energy applications.

High School Certificate

Konrad-Haenisch-Schule | Frankfurt, Germany - 1982 - 1988

Earned High School Certificate with a focus on technical and general education, laying the foundation for a career in electronics and engineering.

CERTIFICATIONS

Microsoft Defender - Fending Off Threats

Microsoft Teams, Intune, Sharepoint Online

Zabbix Monitoring - Introduction & Operation

Nginx - High Performance Web Server

Fail2Ban - Protection Against Brute Force Attacks

Veeam Backup & Replication - Compact Course

Microsoft Azure - Basics & Administration

Windows Server 2022 - Administration.

IT SKILLS

Operating Systems: Windows Server, Linux (Debian, Ubuntu)

Cloud & Microsoft: Microsoft 365, Azure, Intune, SharePoint, Teams

Backup & Recovery: Veeam, Oracle ZFS Storage

Monitoring & Logging: Zabbix, Nginx, Fail2Ban

Network & Security: Firewall configuration, access controls

Service & Ticketing: Jira, Jira SM, Confluence, ServiceNow

Scripting & Automation: PowerShell (basics), Bash

Virtualisation & Infrastructure: setting up virtual data centres.

CORE COMPETENCES

Management & structuring of IT operating units

Introduction & optimisation of IT service processes (ITIL-based)

Strategic further development of IT infrastructures

Creation & maintenance of emergency plans, operational documentation

Coordination of service providers & external partners

SLA-/KPI-supported service monitoring

Interface management between IT & specialist departments

Analysing & improving internal IT processes

Design & implementation of technical solutions

Communication security at all levels

Public tenders (evaluation & technology).

Contact

Send me a message

Address

Sachsenring 13a, 65817 Eppstein - Germany

Phone

+49 1573 764 92 89

Mail

info@mikeguwak.de

MIKE GUWAK

MIKE GUWAK

Technical Consultant for Infrastructure Services and IT Architecture

Profile

Full Name

Born

Email

Find Me On

PROFESSIONAL EXPERIENCES

Fibrolux GmbH | Hofheim, Germany

SOLVVision AG | Frankfurt, Germany

Red Reply GmbH | Frankfurt, Germany

NECDIS GmbH | Frankfurt, Germany

Bluetelligence GmbH | Wiesbaden, Germany

ORACLE Deutschland B.V. & Co KG | Dreieich, Germany

Sun Microsystems GmbH | Langen, Germany

GE CompuNet | Frankfurt, Germany

Systematics Rhein-Main | Wiesbaden, Germany

Henning Sicherheit GmbH | Hainburg, Germany

Siemens AG | Frankfurt, Germany

Educations

Apprenticeship - Energy Electronics Technician Specialising in Systems Engineering

High School Certificate

CERTIFICATIONS

IT SKILLS

CORE COMPETENCES

Contact

Send me a message

Address

Phone

Mail

Thank You!